FAQ

Welcome to the Ellaris FAQ page. We've answered some of the questions we receive most often to help make your shopping experience simple and enjoyable. If you need further assistance, our customer support team is always happy to help.

Where is Ellaris located?

Ellaris is a United States-based online store.

Address: 3303 Lakefield Dr, Greensboro North Carolina 27406, United States

Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States.

  • No minimum purchase is required.
  • No hidden shipping fees.

How long will my order take to arrive?

Estimated delivery times are as follows:

  • Order Processing: 1–3 business days (Monday–Friday)
  • Shipping Time: 5–7 business days
  • Estimated Total Delivery Time: 6–10 business days

Please note that delivery estimates may vary due to carrier delays, severe weather, holidays, or periods of high shipping volume.

Will I receive an order confirmation?

Yes. After your order has been placed successfully, you will receive an order confirmation email containing your order details.

How can I track my order?

Once your order has been shipped, we'll send you a shipping confirmation email with your tracking number.

Tracking information typically becomes available within 24–48 hours after shipment.

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must:

  • Be unused and in their original condition.
  • Include all original tags and packaging.
  • Be accompanied by proof of purchase or your order number.

For complete details, please visit our Return & Refund Policy page.

How do I request a return?

To request a return, please contact our customer support team at:

Email: support@ellaris.store

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

We'll respond with return instructions as soon as possible.

Can I exchange an item?

We currently offer exchanges only for items that arrive damaged, defective, or if an incorrect item was received.

All exchanges are subject to product availability.

Can I cancel or change my order?

If your order has not yet been processed, we'll do our best to accommodate your request.

Please contact us as soon as possible at support@ellaris.store.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

Available payment methods may vary depending on your location and device.

How can I contact Ellaris?

We're here to help.

Address: 3303 Lakefield Dr, Greensboro North Carolina 27406, United States

Phone: +1 (347) 392-9868

Email: support@ellaris.store