Shipping policy

Thank you for shopping with Ellaris. We are committed to providing a smooth shopping experience with transparent shipping and delivery information. Please review our shipping policy before placing your order.

This policy applies to orders shipped within the United States.

Order Processing

All orders are processed within 1–3 business days after payment has been

successfully authorized and confirmed.

Processing Days: Monday through Friday (excluding public holidays)

Orders placed on weekends or holidays will be processed on the next business day.

Orders are processed only after payment has been successfully received.

Order Cut-Off Time

Our daily order cut-off time is:

4:00 PM Eastern Standard Time (EST)

Orders placed before the cut-off time may begin processing on the same business day. Orders received after the cut-off time will be processed on the following business day.

Shipping Method

We currently offer:

  • Standard Shipping (United States)

Estimated Delivery Time

  • Processing Time: 1–3 business days
  • Transit Time: 5–7 business days
  • Estimated Total Delivery Time: 6–10 business days

Delivery times are estimates only and may vary due to factors outside our control, including carrier delays, severe weather, holidays, or periods of high shipping volume.

Shipping Costs

We are pleased to offer:

  • Free Standard Shipping on all U.S. orders
  • No minimum purchase required
  • No hidden shipping fees

Any applicable taxes will be calculated during checkout where required.

Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order.

Ellaris is not responsible for delivery delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at:

Email: support@ellaris.store

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information typically becomes available within 24–48 hours after your package has been shipped.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

Contact Information

If you have any questions regarding shipping or your order, please contact us.

Address: 3303 Lakefield Dr, Greensboro North Carolina 27406, United States

Phone: +1 (347) 392-9868

Email: support@ellaris.store